Refund policy

RETURN, REFUND & CANCELLATION POLICY

Last updated: 31 July 2026

We want you to be satisfied with your purchase from radiher.com, operated by Complacenciaa (GSTIN 07BGKPG0937P2ZY). This policy covers returns, replacements, cancellations, and refunds.

PART A — RETURNS & REPLACEMENTS

1. Return Window

You may request a return or replacement within 7 days from the date of delivery. Requests raised after this window cannot be accepted.

2. Conditions for Return

To be eligible, the item must be:

  • Unused and in its original condition
  • Complete with all parts, attachments, accessories, and free items supplied
  • In its original packaging, with any labels or barcodes intact
  • Accompanied by the original invoice or order number

Items returned in a condition that does not meet these requirements will fail quality check and will be shipped back to you at your cost.

3. Return Shipping Charges

  • Damaged, defective, wrong item, or missing item or part: we pay. Return shipping is free.
  • Change of mind, or product not required: customer pays return shipping.

Where the customer bears return shipping, you may either ship the item to our address yourself using a trackable courier, or request a reverse pickup, in which case the reverse pickup charge will be deducted from your refund. The applicable charge will be confirmed to you in writing before the pickup is scheduled.

4. Damaged, Defective, or Wrong Items

If you receive an item that is damaged, defective, incorrect, or incomplete, please report it within 48 hours of delivery at support@radiher.com with:

  • Your order number
  • Clear photographs of the item and the issue
  • An unboxing video, where available

In these cases we arrange a free reverse pickup and provide a full refund or a free replacement, at your preference. No return shipping cost is charged to you.

5. Non-Returnable Items

  • Items marked "Final Sale" or "Non-Returnable" on the product page
  • Products that have been used, assembled, or installed, except where defective
  • Refills, pads, and other consumable components once opened, on hygiene grounds
  • Items damaged through misuse, improper use, or normal wear after use
  • Free gifts and promotional items

6. How to Raise a Return or Replacement

  1. Email support@radiher.com or message us on WhatsApp within 7 days of delivery with your order number and the reason for return.
  2. Our team will confirm eligibility and share return instructions within 24–48 business hours.
  3. Pack the item securely in its original packaging with all parts and accessories included.
  4. Ship it back or hand it to the reverse pickup agent as instructed.

7. Quality Check and Processing

Returned items undergo a quality check on arrival at our warehouse, typically within 2–3 business days of receipt. Once the item clears QC, your refund or replacement is processed as set out in Part B below.

8. Replacements

Replacements are subject to stock availability and are provided for the same product. If the product is unavailable, we will process a refund instead. Replacement shipments are dispatched within 1–2 business days of the returned item clearing QC, or immediately on approval where the original item is defective.

PART B — CANCELLATIONS & REFUNDS

9. Order Cancellation

Before dispatch: You may cancel at any time before your order is dispatched. Email support@radiher.com or message us on WhatsApp with your order number. For prepaid orders, the full amount paid is refunded. For COD orders, no amount has been collected, so no refund is due.

After dispatch: Orders cannot be cancelled once dispatched. If you no longer want a COD order, please refuse it at the door rather than accepting and returning it. For prepaid orders, you may raise a return after delivery, subject to Part A above.

We may cancel an order ourselves where the product is out of stock, the delivery address is unserviceable, a pricing or listing error has occurred, or we suspect fraudulent activity. In every such case a full refund of all amounts paid is issued, and we will notify you by email.

10. When You Are Eligible for a Refund

  • You paid for your order and it was cancelled before dispatch
  • We cancelled your order for any of the reasons above
  • Your shipment was lost or remains undelivered beyond 15 business days from dispatch
  • You received a damaged, defective, incorrect, or incomplete item
  • You returned an item within the 7-day return window and it cleared our quality check

11. What Is Refunded

  • Cancelled before dispatch, or cancelled by us: full amount paid, including shipping charges.
  • Lost in transit: full amount paid.
  • Damaged, defective, wrong or incomplete item: full amount paid, including shipping charges.
  • Return due to change of mind: amount paid less the delivery charge. The customer additionally bears the cost of return shipping.

12. How Refunds Are Paid

  • Prepaid orders: refunded to the original payment method — the same UPI ID, card, or bank account used at checkout.
  • Cash on Delivery orders: amounts paid in cash or by UPI to the delivery agent cannot be reversed through the original route. These are refunded by bank transfer or UPI to account details you provide. Our team will request these details in writing when your refund is approved.

We do not issue refunds in cash, and we do not refund to any account other than one confirmed by you in writing.

13. Refund Timelines

  • Cancellation of a prepaid order before dispatch — initiated within 24–48 hours of cancellation
  • Returned item, after passing quality check — initiated within 48 hours of QC clearance
  • Damaged, defective, or wrong item — initiated within 48 hours of the item being received back
  • Shipment lost in transit — initiated within 48 hours of confirmation from the courier
  • COD refunds by bank transfer — initiated within 48 hours of receiving your account details

Once initiated, refunds to an original online payment method typically credit within 5–7 business days. Bank transfers for cash-collected amounts typically credit within 3–5 business days. The exact credit date depends on your bank and is outside our control.

14. Failed or Debited-but-Unconfirmed Payments

If an amount is debited from your account but your order is not confirmed, the transaction has failed at the gateway and the amount is automatically reversed by your bank, typically within 5–7 business days. No action is required from you. If the amount is not credited within this period, email us your transaction reference or UTR number and we will take it up with the payment gateway on your behalf.

15. Deductions

A refund may be reduced or declined where the returned item fails our quality check, is missing parts, accessories, or packaging, or shows signs of use beyond reasonable inspection. If a return fails QC, we will inform you with photographic evidence and ship the item back to you at your cost.

16. Grievances

If you are dissatisfied with how a return or refund has been handled, write to support@radiher.com with your order number and the subject line "Refund Grievance". We acknowledge grievances within 48 hours and aim to resolve them within 7 business days.

17. Contact

Complacenciaa
GSTIN: 07BGKPG0937P2ZY
Ground Floor, H No. 92, South Anarkali Extn., Khureji Khas,
New Delhi, East Delhi, Delhi – 110051, India
Email: support@radiher.com
WhatsApp: +91 97114 02348 — chat only
Support hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

Once your return request is approved, our support team will share the applicable return address with you in writing. Please do not ship any return before receiving this confirmation — unauthorised returns cannot be processed.