Refund policy

Return & Refund Policy

Last updated: 22 May 2026

At Body Ease (radiher.com), customer satisfaction is important to us. This policy outlines the conditions under which return, replacement, and refund requests may be considered. Please read it carefully before placing your order. By placing an order on radiher.com, you agree to the terms set out below.

1. Eligibility Window

  • Standard return requests: Must be raised within 48 hours of delivery by writing to support@radiher.com with your Order ID.
  • Damaged in transit, defective, or wrong product delivered: Must be raised within 7 days of delivery with complete supporting documentation.
  • Requests raised beyond the above timelines will not be eligible for review.

2. Non-Returnable Products

For hygiene, safety, and quality reasons, the following are not eligible for return or refund once delivered:

  • Personal care, wellness, and body care products that have been opened, unsealed, used, or tampered with.
  • Products without original packaging, tags, batch labels, or seals intact.
  • Products purchased during sales, promotional offers, clearance, combo deals, or with discount coupons (unless damaged or defective).
  • Free items, gifts, or complimentary products.
  • Products that have expired due to delayed customer pickup or refusal of delivery.

3. Reasons Not Eligible for Return

The following reasons do not qualify for return or refund under our policy:

  • Change of mind or personal preference.
  • Product did not meet expected results or perceived effectiveness.
  • Dislike of fragrance, texture, colour, or packaging.
  • Ordered the wrong product or variant by mistake.
  • Allergic reaction or sensitivity (customers are advised to review ingredients and conduct a patch test before use).

4. Mandatory Documentation for Return Requests

All return, replacement, or refund requests are subject to verification by our Quality Team. The following must be submitted within the eligibility window for any request to be reviewed:

  1. Complete unboxing video (mandatory) showing:
    • The sealed outer courier packaging before opening.
    • The shipping label with Order ID clearly visible.
    • A single continuous clip with no cuts or edits.
    • The product condition immediately upon opening.
  2. Clear photographs of:
    • Outer packaging (all sides).
    • Product from front, back, and sides.
    • Batch number, MFG/EXP date, and label details.
    • Close-up of the specific issue or defect.
  3. Detailed written reason for the return request.
  4. Confirmation of whether the product has been opened, used, or altered in any way.
  5. Order invoice and date of delivery (as per courier tracking).

Note: Incomplete documentation may result in closure of the request without approval.

5. Quality Team Review

  • Once complete documentation is received, our Quality Team will review the case within 7–10 business days.
  • If the product is found to be delivered correctly, in good condition, and without verified defect, the request will be declined.
  • The decision of the Quality Team shall be final.

6. Reverse Pickup & Self-Shipping

  • If a return is approved, a reverse pickup will be scheduled subject to courier serviceability in the customer's PIN code.
  • Only one reverse pickup attempt will be made. If unsuccessful, the customer is required to self-ship the product to our warehouse at their own cost.
  • If the product upon QA inspection at our warehouse is found to be used, altered, or not matching the original complaint, the return will be rejected and the product returned to the customer at their cost.
  • In non-serviceable areas, self-shipping is mandatory.

7. Refund Process & Timeline

  • Refunds (where approved) are initiated only after the returned product is received at our warehouse and passes Quality Team inspection.
  • Prepaid orders: Refund will be processed to the original payment method within 7–14 business days of approval.
  • Cash on Delivery (COD) orders: Refund will be processed via bank transfer (NEFT/UPI) within 7–14 business days of approval. The customer must provide accurate bank details. We are not responsible for incorrect details provided by the customer.
  • Shipping charges, COD handling fees, and any payment gateway fees are non-refundable.
  • In case of partial returns from a combo or bundle, the discount applied to the combo will be recalculated and adjusted in the refund amount.

8. Damaged, Defective, or Wrong Product Received

  • If you receive a damaged, defective, or incorrect product, please contact support@radiher.com within 7 days of delivery with the documentation listed in Section 4.
  • Upon verification, we will offer a replacement at no additional cost. Replacements are subject to stock availability. If a replacement is not available, a refund will be processed as per Section 7.

9. Order Cancellation

  • Orders can be cancelled by writing to support@radiher.com only before dispatch.
  • Once an order has been dispatched, it cannot be cancelled. If the customer refuses delivery of a dispatched order, COD handling charges and return shipping charges may be deducted from any future order.
  • We reserve the right to cancel any order at our discretion, including in cases of suspected fraud, incorrect pricing, stock unavailability, or non-serviceable addresses. In such cases, any prepaid amount will be refunded in full.

10. Refused Deliveries & RTO

  • Customers who refuse to accept a delivery without prior cancellation, or repeatedly cause RTO (Return to Origin), may be blocked from placing future COD orders.
  • Shipping and return logistics charges incurred due to refusal of delivery are non-refundable.

11. Communication & Verification

  • All return communication must take place via email at support@radiher.com. Requests raised through other channels (social media, comments, etc.) will not be processed.
  • The customer must respond to our verification queries within 48 hours. Non-response will lead to closure of the request.
  • Each return request is assigned a unique reference ID. Please quote this ID in all future communication regarding the same order.

12. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are as follows:

Name: Grievance Officer, Body Ease Email: support@radiher.com Response Time: Acknowledgement within 48 hours. Resolution within 30 days of receipt of complaint, as per applicable law.

13. Governing Law & Jurisdiction

This policy is governed by the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts at Delhi.

14. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. The version available on radiher.com at the time of order placement will apply to that order.

For any queries regarding this policy, please contact us at support@radiher.com.